These men and women are there to help with any problems our customers encounter, be it severe latency, purchasing errors or client hiccups. Helmed by Deon Pek, head of CR for the Asia cluster, the primary mission of the CR department is to deliver quality service with a human touch, which we accomplish by establishing close ties to our community at large, meeting expectations and addressing any concerns at hand.Īll teams are arguably indispensable in their own right, but we can’t deny that customer relations would have a hard time without the CS team in charge. All of these teams handle players directly in their own way on different channels and platforms. As a result, it comprises several sub-department teams, including Customer Service, Community, Content, Social Media and eSports. The Customer Relations Department is the backbone of the company's operations and also provides frontend support for all customers in Asia. Having teams at these offices helps users in the region to receive the necessary support in various languages from English, Mandarin, Thai, Vietnamese and Japanese.

The central office is located in Singapore with regional subdivisions operating in Japan, Malaysia, the Philippines, Thailand, Australia, Vietnam and Taiwan. Its goal is to facilitate access to Wargaming’s products for gamers in the region. Wargaming's business operations center is located in South East Asia and was founded in January 2012.

Wargaming game center asia